LEARNING
AUDIENCE
• Adult
patients with non-emergent medical
concerns that in the process of deciding whether or not to go in to see
their doctor.
• Adult
patients with a potentially emergent medical
condition that would otherwise call up their a nurse triage to determine
if they need to go into the ER.
• Adult
patients who are anxious about their
condition and are waiting for their upcoming appointment.
•
Adult patients with busy schedules
and are experiencing a non-emergent medical condition and do not have
time to see their physician but want home-care advice.
Personae 1
Kathy Carter is a 22-year old Stanford college student, she is in her
finals period and is experiencing aches and occasional chills. She is
annoyed that she has fallen sick and has tried taking Echinacea and Vitamin
C, she wants to know if she can take any other over the counter medicine
without having to come in to see the doctor.
Personae 2
Jim Milikes is a 35 year old executive that hurt his ankle playing soccer.
He experienced sharp pain moving it, and is the ankle is now swollen.
He lives alone and doesn't have anyone to take him to the ER, before he
calls a friend to drive him down, he needs to know if the swelling will
subside tomorrow.
Personae 3
Caylin Cupp is a 28 year old first time mother. Her 3 week old new born
is crying every three hours. She throws up after every feeding and is
inconsolable. The baby displays
