Two
Scenarios of Use:
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Gladys,
an 88 year old independent senior, with minor vision impairment likes
to watch certain TV shows. Her granddaughter, Marion, notices that
Gladys has trouble finding her favorite shows. As a gift, "tech
savvy" Marion decides to buy her a new style remote that promises
to make favorite show selection simple and easy. During a visit, Marion
"interviews" (fills out the profile card that starts the
process of buying the remote) Gladys about her favorite programs.
Marion
mails the profile card and a check ($18.95) to My Favorite Remote,
Inc. Two weeks later, Gladys receives a package in the mail. To her
surprise, she has received a new remote that promises to make easy
for her to find her favorite shows.
All she has to do is turn it on ...
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Charlie,
just turned 78 last month and suffers from macular degeneration (major
vision impairment). He cannot use the typical remote to select TV
channels. He ends up watching (listening) to whatever is on, or calls
his caregiver to find his favorite shows which is frustrating for
both. His friend, Fred, suggests that Charile ask for a new remote
he recently heard advertised that is easy to use and has big buttons.
He calls the phone number that Fred gives him and the friendly customer
service representative takes down his favorite show information. After
10 minutes Charlie is done with the process of ordering his new remote.
One week later, Charlie turns on his new remote ...
Charlie
experiences the same ease of use as does Gladys. Due to his visual
impairment, he really likes the large buttons, the small number of
buttons for navigation and the audio support feature.
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