The learning problem
of this project is: “high school students are choosing a college
without knowing enough about colleges.” Bridge Project of Stanford
University has done 6-year national research about high school students’,
parents’, teachers’ and college counselors’ understanding
of college preparation and college attendance. The report of the research
describes, “throughout the discussions with students, it became
apparent that they [high school students] had many misconceptions
about college preparation and attending college” (Venezia 2003).
Seideman (1989) suggests the same point that “many students
enter college with unrealistic expectation of the college environment.
Hence, it is important to supply the prospective student with accurate
information”.
Misconceptions and unrealistic expectation
are not the ends of not knowing about colleges. The further problem
is the low retention rate of the U.S. colleges. Nationally, about
20% freshmen are not in the same college after one year from their
enrollment. Of course, lack of knowledge about colleges is not the
only reason for the low retention rate. However, there is the fact
that the matching between a student’s personal values, attitudes
and goals and those of the institution is an important factor for
the student’s persistence (Seideman 1989). Therefore, being
well-informed about the college of choice is related to the college
retention rate. I did an interview with a professional college counselor
whose job was to prevent students from dropout. According to the counselor,
one of the reasons that students come to counseling was due to the
student’s misexpectation of the college.
To understand this problem, extensive
observations and interviews were conducted at places such as college
tours and undergraduate admission counseling sessions where high school
students can ask questions about colleges. Through this research,
I tried to come closer to the actual situation of high school students.
The findings from the research are as follows:
- Students asked very general questions and did not ask
specific questions for their
personal interests and needs
- Students did not know what to do when an interviewee
did not know about what
they wanted to know
- Students asked about the things that were available
in resources such as websites
and brochures
- Many students were too focused on the admissions process
From these findings, I made sure the existence and significance of
the learning problem, and determined it meaningful to teach high school
students what questions to ask about college and how to ask them.
College brochures and websites might
be suggested as resources to know about colleges, so they were also
examined. These are good for general data, but not designed for needs
of a specific student. Also, they provide only static information
and do not provide dynamic on-going information that is shared among
people on campus. Finally, these are the materials to sell colleges,
which means that they do not provide information that is not beneficial
for colleges. In addition, Bridge Project points out the fact that
materials that are provided by colleges do not offer enough information:
“Students, teachers, and counselors in Georgia, Illinois, Oregon
and Texas often stated that the information they receive from postsecondary
institutions is not helpful; it is usually glossy and superficial
… also, students are not receiving current information.”
Because of the shortcomings of college brochures and websites, high
school students should collect information on their own by asking
questions.
I decided to make Askplorer for better
college choice. Before moving on, a larger picture of the learning
problem should be described here. Other factors for a successful
college choice are academic competitiveness, self-awareness, and
external influences. I did not address these other factors because
of the following reasons. As for the academic competitiveness, there
are many solutions already available such as Kaplan, EPGY, and non-profit
organizations’ tutoring services. Self-awareness is another
big challenge to address, and a lot of work is needed. According
to Csikszentmihalyi (2000), teenagers generally do not have realistic
expectation of their future based on the sound awareness of themselves,
especially in terms of their future careers. Knowing about self
is the half of the picture of matching between a college and oneself.
Therefore that is very important factor in choosing a college. Many
college counseling resources recommend students to do self-analysis.
Yet, not much support is provided for this part. The student-counselor
ratio is about 1:500 in an average public school, which is very
low for enough counseling. Because of the significance of this issue,
the initial plan of the project was to address this part of college
choice. In addition, I thought that self-analysis skill was so important
that a high school student could use it later in his/her life where
he/she must do decision-making. However, the initial plan was aborted
mainly because of the difficult nature of the problem for the scope
of the master’s project. The detail of this process will be
explained in the “design process” section.
System
Description
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